Cards not Updating but Data is Updated

user00651
user00651
in Archive

I am having a problem where my data flow for a card is completely updated but my card is not updating with the most recent data or is not displaying any data at all. It is happening for multiple cards and not all of the cards that are affected are tied to the same data set/data flow. We do have a filter set  for the current week but there are cards that are working that have that exact same filter. I have attached a picture of what we are seeing on our end. 

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  • AndreaLovesData
    AndreaLovesData Admin

    Hello!  Thanks for providing a screenshot with your question.  Based on the error message, it looks like there is no data available in the dataset for the filters that are applied to the card.  Unfortunately, without access to the underlying data and the card features, I don't have the ability to troubleshoot the issue.  Luckily, Domo Support can help.  They will be able to look at your instance with you and troubleshoot the issue with the dataset/card in question.

     

    To access Domo Support, go to support.domo.com and create a case.

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