High Service Clients App Installation Guide

twhip

App Name:

High Service Clients

 

SECTION 1: Publisher Information

 

Publisher Name:	Acceleration
Support Email:	appsupport@acceleration.biz
Support Phone:	801-805-9505
Support Web Address:	www.domo.com/client-services/domo-support

 

 

SECTION 2: Standard DataSet Information  

 

App DataSet Name	Connector Name	Connector Report Name
N/A

 

 

SECTION 3: Custom DataSet Information 

 

DataSet Name:			Support Tickets plus Cost Information
What is the DataSet used for?			This DataSet contains information about tickets that were logged, processed and billed.
Field Name	Data Type	Report Name / Object Name	Source	Description of Field	Primary key?
Request Date	Date	Custom Report	Helpdesk	The date of the original ticket request
Status	Text	Custom Report	Helpdesk	The ticket status
Ticket No	Text	Custom Report	Helpdesk	The unique identifier for the ticket	Yes
Customer No	Text	Custom Report	Helpdesk	The unique identifier for the customer
Customer Name	Text	Custom Report	Helpdesk	The customer company name
State	Text	Custom Report	Helpdesk	The state the customer is based in
Total Cost	Number	Custom Report	Helpdesk	The total spent on servicing this ticket
Total Billed	Number	Custom Report	Helpdesk	The total billed to the customer for this ticket

 

 

SECTION 4: Implementation Steps

Step 1: Create a report in your helpdesk system that contains the above field information

Step 2: Connect the report into Domo

Step 3: (Optional) Prepare the data by renaming the fields

Step 4: Switch the sample cards over to the live data