Error message when attempting to create a new mysql connection

user02464

 We have been trying to connect a new MySQL database read replica to domo (a process we have done before successfully), but for some reason we get the following error message every time: There was a problem creating your account. Please try again.

 

We are sure we are using the right host, username, and password, as these have been verified by our database architect. He is sure this is the right information, what does this error message mean? Does it point to an error on our side or is this an internal domo issue? More importantly, what can we do to fix it?  Thanks.

Unknown

Solution: We needed to whitelist a few IPs!

laura_igl

Hi,

Is anyone able to help out with this request?

Thanks,

Unknown

Hi, I already figured it out, so please feel free to close this question. Thanks!

guitarhero23

Can you provide some information on what you did to fix it and then mark your own answer as the solution? That way if others run into similar issues your post might help. Also by you marking your post as the answer it'll be closed

Unknown

Solution: We needed to whitelist a few IPs!