data sync failing

user04497

Since about 7am yesterday, when attempting to update a dataset from a csv url, I am receiving this error:

 

Domo is ready, but the request timed out by remote service, please try again. If the issue persists contact the data provider for support.

 

I have tested the data url and it loads in under 10 seconds when hitting it directly from my browser, but somehow domo is taking up to 3 minutes or more before saying it has failed to load.

Nothing has changed, so I am wondering if there is some kind of number of updates or limit domo is imposing but giving us this error instead? This happened about a month ago as well with sevral randomly failed updates, but is now happening continuously. Anyone experienced this?

Chronos

Is anyone able to help out with this request?

Apollo

Hello, 

 

This is something our support team can help out with. I will get a support ticket created and follow up with you there. 

Thank you,