Sum of Nested Beast Modes not coming up with Correct Total

Randyb

I've got a Beast Mode that I'm creating that is trying to come up with the average value for the sum of 5 Beast Mode Calculations.

If I use the first 4 in the Beast Mode and divide by 4 I get the correct value but if I try and add the 5th Beast Mode and divide by 5 the value that is returned is not correct.

The average number for any of this should be a decimal value and when I add the 5th on I get a number like 4.5 etc instead of something like .97.

Here is the Beast Mode with all 5 Beast Mode Calculations, it is the last one that causes the issue ((Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10)

 

This is the full Beast Mode

((CASE WHEN Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0

ELSE
SUM((CASE
When `KeptInformedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End))
End
+
CASE WHEN Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0

ELSE
SUM((CASE
When `ReadyWhenPromisedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End))
End
+
(Sum(`SatisfactionWithCustServiceScore`)
/
Count(`SatisfactionWithCustServiceAnswered`))*.10)
+
(Sum(`NPS`)
/
Count(`NPSAnswered`))*.10)
+
(Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10)
/5

 

Any help would be appreciated, or if I'm taking the wrong approach I'm totally open to other suggestions.

Thanks

Randy

Darius

Hello Randyb,

 

It looks like you are missing a set of parentheses, so only the last Beast Mode was being divided by 5. The rest were being summed to the last Beast Mode divided by 5 with the current format of your parentheses. Please try the following query and let me know how it goes:

 

(((CASE WHEN Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `KeptInformedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End))
End
+
CASE WHEN Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `ReadyWhenPromisedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End))
End
+
(Sum(`SatisfactionWithCustServiceScore`)
/
Count(`SatisfactionWithCustServiceAnswered`))*.10)
+
(Sum(`NPS`)
/
Count(`NPSAnswered`))*.10)
+
(Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10))
/5

Chronos

Is anyone able to help out with this request?

Darius

Hello Randyb,

 

It looks like you are missing a set of parentheses, so only the last Beast Mode was being divided by 5. The rest were being summed to the last Beast Mode divided by 5 with the current format of your parentheses. Please try the following query and let me know how it goes:

 

(((CASE WHEN Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `KeptInformedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End))
End
+
CASE WHEN Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `ReadyWhenPromisedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End))
End
+
(Sum(`SatisfactionWithCustServiceScore`)
/
Count(`SatisfactionWithCustServiceAnswered`))*.10)
+
(Sum(`NPS`)
/
Count(`NPSAnswered`))*.10)
+
(Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10))
/5

Randyb

Yes you are correct I figured that out late last night, thought I'd take another shot at it since I wasn't getting any response.

Really appreciate your reply and reinforcement that I had corrected appropriately.

Thanks

Randy