Card not working

Bozzuto

"Oops Something unexpected happened. Report issue." 

 

Hello, 

I have received the error above on a card that we use frequently. It was working one day and randomly stopped working the next. Any reason this might be? There has not been any change to the data to my knowledge. Possible bug?

 

Thanks

Canioagain

Did you create a beast mode?  sometimes they fould up things on a card.  Or data in your card has changed and isn't allowing the card to render

Bozzuto

I checked all the beast mode calculations and I didn't find anything where the data could have been updated. I re-created the card and it works fine now. Thank you

user05535

Why is this happening? I have load my sources data and when I saw my cards, few cards had: "oops something unexpected happened"

I always have to go one by one by recharging the cards

amehdad

For any issues like this, one should check if Domo is down or having problems [https://status.domo.com/] and/or open a ticket with support [https://domo-support.domo.com].

amehdad

If it's not network connectivity related, it could be an indicator that the data volume and querying is at capacity or close to, in which case one should do some content management/optimisation and spacing out update scheduling to reduce the load in the instance.