How do I calculate an average retention rate
Greetings,
I am trying to calculate an average retention rate in my card and the numbers don’t validate when I take an average. I know the sum is not the right thing to do, any help would be appreciated.
Thanks!
Best Answer

You should always use a Beast Mode to calculate ratios. When you upload a ratio into a data source and then take an average you are weighting each individual ratio equally and this is almost never what you want to do. The correct Beast Mode logic for a retention rate would be as follows.
sum(`Customers Renewing`) / sum(`Total Customers`)’
This equation will always be correct no matter how you filter or drill.

I work for Domo.
**Say "Thanks" by clicking the thumbs up in the post that helped you.
**Please mark the post that solves your problem as "Accepted Solution"4
Answers

You should always use a Beast Mode to calculate ratios. When you upload a ratio into a data source and then take an average you are weighting each individual ratio equally and this is almost never what you want to do. The correct Beast Mode logic for a retention rate would be as follows.
sum(`Customers Renewing`) / sum(`Total Customers`)’
This equation will always be correct no matter how you filter or drill.

I work for Domo.
**Say "Thanks" by clicking the thumbs up in the post that helped you.
**Please mark the post that solves your problem as "Accepted Solution"4
Categories
 All Categories
 1.7K Product Ideas
 1.7K Ideas Exchange
 1.5K Connect
 1.2K Connectors
 292 Workbench
 4 Cloud Amplifier
 8 Federated
 2.8K Transform
 95 SQL DataFlows
 602 Datasets
 2.1K Magic ETL
 3.7K Visualize
 2.4K Charting
 695 Beast Mode
 43 App Studio
 39 Variables
 658 Automate
 170 Apps
 441 APIs & Domo Developer
 42 Workflows
 5 DomoAI
 32 Predict
 12 Jupyter Workspaces
 20 R & Python Tiles
 386 Distribute
 111 Domo Everywhere
 269 Scheduled Reports
 6 Software Integrations
 113 Manage
 110 Governance & Security
 8 Domo University
 30 Product Releases
 Community Forums
 39 Getting Started
 29 Community Member Introductions
 98 Community Announcements
 Domo Community Gallery
 4.8K Archive