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@DataMaven, I also wanted to address your specific concern or question about Domo Support.

When a Domo Support representative gains proxy access to a customer's Domo instance, they view and take action in Domo as the "Domo Support" user and any actions that are logged in Activity Log indicate those actions were taken by Domo Support.

Hi, @JasonAltenburg, @DataMaven, @afranklin, @Kyrsten and everyone. Thank you all for being engaged in the Community Forum and for posting here in the Ideas Exchange!

While I know this particular ideas thread is about "view as", we've also heard feedback that there are use cases for taking action as another user: "act as". Here's a hypothetical use case: "I want to create a carefully curated experience for our new CFO that we're onboarding to the Domo platform. Of course I want to make sure they have access to all the right apps and data; but I also want to validate that they have the right role/grants to use Domo the way they need; and I want to add a few important cards to their Favorites."

I've appreciated the opportunity to talk at length with some of you about this and with your help I think we've found a good path forward; Let me provide some insight into how we're approaching this.

We're still working through some solution design considerations, but we're hoping to move forward with User Impersonation. This new capability to impersonate another Domo user would be limited to admin-type users (controlled by a new admin-level grant), and start/end and justification for impersonation would be logged. During the time-limited impersonation session, the admin-type user would be able to both view Domo as the user, and also act in Domo on that user's behalf.

Using this approach, we would be able to address both the need to view and act as another user. And while it may seem counterintuitive, we believe this is also our most efficient approach. So, don't worry: we wouldn't be delaying "view as" while we build "act as".

Finally, I imagine some Domo customers may not want to allow this functionality at all. For those customers we'll be able to entirely disable the feature.

That's a wall of text. If you made it this far - thanks for reading! Obviously, please feel free to share additional ideas and feedback here. I'll try to provide updates, too. And again, thanks for being part of the Domo Community!