Unable to login in certain browsers

Josh-REO
Josh-REO
in Archive

We have two users who are unable to login in certain browsers.

 

One is able to login using Chrome, but not IE.

The other can login to IE, but not Chrome.

 

Any suggestions?

Comments

  • [Deleted User]
    [Deleted User] Member

    Is the login issue to Domo product in addition to logging in to Dojo?

     

    Can someone share a screen shot or capture the url when they encounter the issues to share out?

     

    Thanks!

     

  • Josh-REO
    Josh-REO

    The issue is logging in to Domo.  I can try and get a screenshot, but the message is states it is an incorrect login or password.

  • [Deleted User]
    [Deleted User] Member

    Have you tried to reset your password or contact your Domo Admin. 

     

    Which browsers are you able to log in to?

     

  • Josh-REO
    Josh-REO

    Yes, I manually changed the users password to something really easy.

     

    He was able to successfully log in to IE with no issues, but couldn't log in to Chrome.

     

  • [Deleted User]
    [Deleted User] Member

    I would suggest clearing the browing history and cookies in Chrome to see if that fixes the problem.

    Thanks!

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