Unable to export card in .CSV format

levi_kim
levi_kim Member
in Cards, Dashboards, Stories

Hi all,

I am facing an issue where I am unable to export a card in .CSV format. I am able to export it in Excel format just fine. I tested other cards and they were exporting correctly. It seems to only be cards powered by this dataset. Has anyone else faced this issue? Any insight into this issue would be appreciated before I reach out for further support!

Screenshot 2025-05-01 164255.png
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Answers

  • brycec
    brycec Coach

    What is the name of the DataSet and card? Is it all cards on this DataSet that are experiencing the issue or just certain ones? I've run into issues exporting when certain characters are used in the name like brackets.

    Domo often has more helpful error reporting in the API response than is displayed to the user. Can you look at the API response and see if there is a more helpful error message? You can do this by opening developer tools (right click in your browser, then click inspect), going to the network tab, repeating the export action on the card in Domo, then looking for the API request and response (it'll be from /api/content/v1/cards/<card_id>/export and might be highlighted red).

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  • levi_kim
    levi_kim Member

    Hi @brycec ,

    Thanks for your response. It was affecting all cards powered by the dataset. The issue has since fixed itself. It must've been a bug on Domo's end because we didn't change anything.

    I did try to look at the API response but didn't save the message :/ I will keep this in mind for next time since it's a helpful tip. Thanks again!

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