We have over 1,200 social users and it is a headache to deal with so many users clicking this button on a weekly basis.
I agree with this. Generally we give social logins because there is a reason we don't want them to have full access. If someone needs a full license that request is handled through other channels, so we don't have a need for this button.
Someone please implement this!! I would love to be able to have a custom message there instead of a generic button or even the ability to customize the link myself. We have an intake process for users needing access and hitting this button gives the user a false sense of completing this intake process.
Hi, @ColemenWilson, @MichelleH and @Ashleigh.
Thanks for the feedback! With such a large body of Social users, I can see how the requests would become a burden. Would you want to remove that button entirely? Or would you rather have more control over what happens when someone clicks the button?
Will you allow me to broaden the scope of discussion for a moment? Can you share a little more about how you're thinking about Social users? What types of users/personas are you assigning the Social role? What do you want them to do in Domo; and what do you NOT want them to do?
@DanBrinton I would love to have more control over what happens. We have a formal process for requesting a license so if I could customize the link to go to our Sharepoint site which has the process then that would be ideal.
For me, we use social users as like a holding zone. Since we have SSO we require users log in first so an account gets created and then go through the formal License Request Process to increase their role to something above social. If a user has been inactive in Domo for 90 days then we kick them back to social. We get a lot of cases where people say they need Domo, log in once, and then never log in again. To get a better understanding of our target audience we kick inactive people out. Even with consumption and unlimited licenses we would probably still keep the same process. We don't use social users for any other reason except as a holding zone for having an account but not having a license.
Social users are, like Ashleigh said, in a holding position. We want them to have a profile so we have a full hierarchy in Domo and so they can enroll in Domo university trainings. My preference would be to customize the button actions but if that is not realistic then removing it would be my next choice.
Thanks, @Ashleigh and @ColemenWilson!
@DanBrinton : Can you please advise how to get more control over this button? As we want to automate few access requests within DOMO to reduce access request flow. Your help will be much appriciated.
Thank You.
Best Regards,
Tejal
@DanBrinton @BenSchein I see that this has been marked as implemented, however, we are still receiving New License Requests from Social Users. Any idea how this is happening? Is there an additional step I have to take to disable the button?
Okay I figured it out after meeting with the users who were still submitting these after that button was removed. The button still appears here:
This popup is triggered by clicking on any of the following 3 features in the MORE menu:
@DanBrinton
@DanBrinton @BenSchein Now suddenly the old button is back 😓
Hey, @ColemenWilson - thanks for flagging it up. I'm looking into it now.
@DanBrinton: Kindly help to remove this button please. It's flooding mail box.
@ColemenWilson and @TejalGovila - I believe we've found the issue that caused the button to recently reappear and are working to address it.
cc @BenSchein
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