For context, I have had an ongoing ticket with support since June. The first 2 months, there were no substantial updates. I hade to repeatedly provide login credentials and token details that were never opened and had to be resent because they expired in the encryption system DOMO uses.

Now that the engineering team as finally gotten around to my ticket, I am rushed to provide data or push team members in other departments, with different schedules, to turn off 2FA or make other account changes. All this despite the months that I had actively provided them with the information they needed until I was pulled into other projects.