DOMO Support should stop closing tickets without prior confirmation from users

HowDoIDomo
HowDoIDomo Contributor
in Other Ideas

DOMO support keeps customers waiting exorbitant amounts of time, then rushes customers to respond or else a ticket is closed. In many cases, DOMO users and managers are tying to coordinate with other departments that they support who may or may not be as tech savvy.

The expectation that we as users should have to wait months for substantive updates, but domo support can't wait for more than a few days is unacceptable.

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  • HowDoIDomo
    HowDoIDomo Contributor

    For context, I have had an ongoing ticket with support since June. The first 2 months, there were no substantial updates. I hade to repeatedly provide login credentials and token details that were never opened and had to be resent because they expired in the encryption system DOMO uses.

    Now that the engineering team as finally gotten around to my ticket, I am rushed to provide data or push team members in other departments, with different schedules, to turn off 2FA or make other account changes. All this despite the months that I had actively provided them with the information they needed until I was pulled into other projects.

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