Remove answered questions from the list of unanswered questions

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ArborRose
ArborRose Coach
edited August 2023 in Other Ideas

Why are answered questions coming up in the unanswered questions link? Can we get those removed from that list?

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3 votes

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We have fixed the unanswered questions link.

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  • RobSomers
    RobSomers Coach
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    @ArborRose It's because a post isn't considered answered unless there's a response that the poster accepts as an answer so that it has the check next to answered. So a post may have answers but not an accepted answer. Does cause problems with posters who don't mark a solution as accepted.

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  • ArborRose
    ArborRose Coach
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    @RobSomers - There's no intuitive button appearing for accept an answer. You have answered my question and I see links for Flag, Quote, Insightful, Agree, Like, Awesome, and LOL. Where is the accept answer link?

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  • RobSomers
    RobSomers Coach
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    @ArborRose It would be under another person's post. You should see this under other people's posts:

    image.png

    The person who originally posted the question would then click 'Yes' for the answer that gave them the solution and then the post would get a check on the board.

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  • ArborRose
    ArborRose Coach
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    @RobSomers - That's what I expected (for it to be under the responders post). But, as in this case….I don't see that anywhere other than your comment suggesting it should be there.

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  • MichelleH
    MichelleH Coach
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    @ArborRose I believe that option is only visible to the user who originally posts the question, which is why you cannot see that on other people's posts

  • ArborRose
    ArborRose Coach
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    https://community-forums.domo.com/main/discussion/comment/63979#Comment_63979

    I am the original poster of this question but I don't see it on any of the responses.

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  • MichelleH
    MichelleH Coach
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    @ArborRose That's because this is an Ideas Exchange post. That option is only available on posts initated as a question, using the "Ask a Question" button on the Community Forums main page

    image.png

  • ArborRose
    ArborRose Coach
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    And yet, this ideas exchange post shows up in the list as if it is an unanswered question.

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  • AnnaYardley
    AnnaYardley Community Forums Manager
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    @ArborRose, thank you for your input. I really appreciate feedback that helps provide a better experience on the Community Forums. I am working with our support team to make this experience more intuitive. Thank you!

  • AnnaYardley
    AnnaYardley Community Forums Manager
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    @ArborRose , we have updated the Unanswered Questions link to only show questions that have no answers and comments on them. Thank you so much for your help on the Community Forums!

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