Remove answered questions from the list of unanswered questions

ArborRose
ArborRose Contributor
in Ideas Exchange

Why are answered questions coming up in the unanswered questions link? Can we get those removed from that list?

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3
3 votes

Completed · Last Updated

We have fixed the unanswered questions link.

Comments

  • RobSomers
    RobSomers Coach

    @ArborRose It's because a post isn't considered answered unless there's a response that the poster accepts as an answer so that it has the check next to answered. So a post may have answers but not an accepted answer. Does cause problems with posters who don't mark a solution as accepted.

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  • ArborRose
    ArborRose Contributor

    @RobSomers - There's no intuitive button appearing for accept an answer. You have answered my question and I see links for Flag, Quote, Insightful, Agree, Like, Awesome, and LOL. Where is the accept answer link?

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  • RobSomers
    RobSomers Coach

    @ArborRose It would be under another person's post. You should see this under other people's posts:

    image.png

    The person who originally posted the question would then click 'Yes' for the answer that gave them the solution and then the post would get a check on the board.

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  • ArborRose
    ArborRose Contributor

    @RobSomers - That's what I expected (for it to be under the responders post). But, as in this case….I don't see that anywhere other than your comment suggesting it should be there.

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  • MichelleH
    MichelleH Coach

    @ArborRose I believe that option is only visible to the user who originally posts the question, which is why you cannot see that on other people's posts

  • ArborRose
    ArborRose Contributor
    https://community-forums.domo.com/main/discussion/comment/63979#Comment_63979

    I am the original poster of this question but I don't see it on any of the responses.

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  • MichelleH
    MichelleH Coach

    @ArborRose That's because this is an Ideas Exchange post. That option is only available on posts initated as a question, using the "Ask a Question" button on the Community Forums main page

    image.png

  • ArborRose
    ArborRose Contributor

    And yet, this ideas exchange post shows up in the list as if it is an unanswered question.

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  • AnnaYardley
    AnnaYardley Admin

    @ArborRose, thank you for your input. I really appreciate feedback that helps provide a better experience on the Community Forums. I am working with our support team to make this experience more intuitive. Thank you!

  • AnnaYardley
    AnnaYardley Admin

    @ArborRose , we have updated the Unanswered Questions link to only show questions that have no answers and comments on them. Thank you so much for your help on the Community Forums!

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