Goodeman

Discussions

Adding data for days of the week for multiple weeks.
I am trying to recreate the below that I do in Excel. These are call counts pulled in from counting the "add timestamp field". I also created a day of the week and every 30 mins in beast mode.
Subtotals for Time on a Card
How do I get subtotals for time calculated by beast mode?
Help With Beast Mode Calculation
I have a dataset that has the following Fields Agent Name - Name of the agent Agent Status= This is the state the agent was changed to . Available, Unavailable, Idle etc. EventTime = Equals the timestamp that the agent status changed to I need to calculate the time the agent was in that state, for example, Agent changed…