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user09338
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The Resolved Date does populate once the ticket has been resolved. The Beast Mode below is what I was looking for - thank you @AS!
in
How can I calculate SLA for a ticket and how far past SLA the ticket went before resolution?
Comment by
user09338
April 2018
Thank you - you are correct. I updated to 0 to include those resolved in the same day.
in
How can I calculate SLA for a ticket and how far past SLA the ticket went before resolution?
Comment by
user09338
April 2018
Activity
Discussions
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