user09338 Member

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• The Resolved Date does populate once the ticket has been resolved. The Beast Mode below is what I was looking for - thank you @AS!

  in How can I calculate SLA for a ticket and how far past SLA the ticket went before resolution? Comment by user09338 April 2018
• Thank you - you are correct. I updated to 0 to include those resolved in the same day.

  in How can I calculate SLA for a ticket and how far past SLA the ticket went before resolution? Comment by user09338 April 2018