Good Afternoon,
I want to convert my wrapup voice time to a decimal because I want to be able to use that number with interactions to be able to get my Calls Answered, is there a way to do that?
Hi @JBerr,
Certainly! You can convert it using Magic ETL using various methods. Here's one example to convert recorded time into seconds with Formula tile:
SUBSTRING(Time, 1, 2)*3600 + SUBSTRING(Time, 4, 2)*60 + SUBSTRING(Time, 7, 2)
Time
This is the result:
there is actually a TIME_TO_SEC() function that will convert to seconds, in order for it to be a decimal you have to determine if you want your value to be a fraction of a minute, an hour, or a day
Hello @ggenovese,
I wasn't aware that TIME_TO_SEC() functions with text format. I thought it only accepted a Timestamp format. I've verified that it does work. Thanks for the clarification. Yes, this is a much cleaner and easier solution!
