Error Message: "Lost Connection to Domo" Handle Differently

DataAnalytics Member
edited March 14 in Global Ideas

Our users see a popup in the lower left that says, "Lost Connection to Domo" and panic, particularly if they're been modifying a card when this pops up. From my experience this is a very momentary ultra-short outage and is often restored before I'm able to click the "X" or in worst cases need a refresh of my browser — so there must be a better way of handling.

My thoughts are to wait longer before indicating an outage as to only show only the serious, persistent, connection issues. And where it's able, address those ultra-short term outages through having Domo refresh itself in the background in a way that doesn't lose the latest progress since last save.

3 votes

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