I've got a Beast Mode that I'm creating that is trying to come up with the average value for the sum of 5 Beast Mode Calculations.
If I use the first 4 in the Beast Mode and divide by 4 I get the correct value but if I try and add the 5th Beast Mode and divide by 5 the value that is returned is not correct.
The average number for any of this should be a decimal value and when I add the 5th on I get a number like 4.5 etc instead of something like .97.
Here is the Beast Mode with all 5 Beast Mode Calculations, it is the last one that causes the issue ((Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10)
This is the full Beast Mode
((CASE WHEN Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `KeptInformedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `KeptInformedAnswered`='True'
Then 1
Else 0
End))
End
+
CASE WHEN Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End)) = 0 THEN 0
ELSE
SUM((CASE
When `ReadyWhenPromisedScore`='True'
Then 1
Else 0
End))
/
Sum((CASE
When `ReadyWhenPromisedAnswered`='True'
Then 1
Else 0
End))
End
+
(Sum(`SatisfactionWithCustServiceScore`)
/
Count(`SatisfactionWithCustServiceAnswered`))*.10)
+
(Sum(`NPS`)
/
Count(`NPSAnswered`))*.10)
+
(Sum(`SatisfactionWithRepairScore`)
/
Count(`SatisfactionWithRepairAnswered`)*.10)
/5
Any help would be appreciated, or if I'm taking the wrong approach I'm totally open to other suggestions.
Thanks
Randy