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Convert time to decimal
Good Afternoon, I want to convert my wrapup voice time to a decimal because I want to be able to use that number with interactions to be able to get my Calls Answered, is there a way to do that?
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FORM BUILDER ISSUE
Good Afternoon, We were doing some spring cleaning for our Datasets and a couple of our forms were deleted. We are trying to rebuild our dashboard with what we currently see in Form Builder, there we have a DEV and UAT forms, when we follow our steps to save the form in our dashboard we are getting a blank form. I am…
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Find Employees Manager Manager
Good Afternoon, I have a dataset that has EE#, lastname, firstname, Manager, ManagerEE#, ect…, and my question is I need to find the employees Manager- Mananger; all of the employees are listed but there is no column for Manager's Manager. How can I do that in an ETL to create a new column. Here is an example of how I want…
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Time Line with Volume
I have a request on how to create a time Monthly Stacked bar chart of Total Retail Volume with Total Member Volume and represent it by hour for any given month. I am have issues with grouping the times between 7am to 8pm; I just get every data point for the given month I don't know how to group together. Here is a picture…
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Membership Length
Hi new user here, I have a question about getting the membership length of our customers and I am doing this as a beast mode for a card: I need to find the start date of membership I need to find the end date of membership Finally the avg time they have been a member I used the following case statement to try and find the…
