Sometimes Email Dataset can not get the data sent from email

We set the Email dataset to get data through sending attachment csv file.

but we found sometimes the dataset can get the file data but sometimes can not.

The setting is ok for we have test it and it works but why the data not be sent to domo side?

Thank you!

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  • @DomoDan @DaniBoy sorry to @ you, but would you like to confirm this issue for us?

    Thank you!

  • Did you reach out to support? I will forward this thread to see if they can check your instance.


  • @DaniBoy thank you for your response!

    For this week, it works normal but we still want to know why and to make sure it will not happen any more.

    what kind of information do I need to give for the check?