Embed drill not working

Mitto
Mitto
in Charting

I'm trying to use the Embed IFrame funtionailty to embed a number of cards on an Intranet web page.

The cards appearing in the IFrame on the web page, and I can view the cards, use the chart picker and apply filters, but when I click on a card that has a drill path the drill views do not work or render correctly.

 

The issues I get are as follows:

1. The drill views are squished up i.e. only filling the top 5% of the view making it unreadable.

2. I get a blank view (no data displayed just a white square and summary value)

3. I get an error "Unable to load card"

 

The above issues seem to occur randomly with all cards. I will get one of the above issues on a card then refresh the web page and trying clicking on the same card drill path again I will get a different issue.

 

Has anyone experience this? Is this a know issues with embed?

Best Answer

  • Mitto
    Mitto
    Answer ✓

    I logged a support case with Domo support and a hotfix was applied a week later which resolved these issues.

Answers

  • Tomo
    Tomo Domo Employee

    I use the Chrome browser and it works properly in my environment.
    However, IE can not drill.
    Also, depending on the browser, security seems to restrict communication to different domains. Try turning off security settings and antivirus software and try it.

     

    ---

    Chromeブラウザを利用して、私の環境では正しく動作しています。
    ただし、IEではドリルできません。
    また、ブラウザによってはセキュリティで、異なるドメインへの通信が制限されるようです。セキュリティ設定やウイルス対策ソフトをOFFにして試してみてはいかがでしょうか。

  • Mitto
    Mitto
    Answer ✓

    I logged a support case with Domo support and a hotfix was applied a week later which resolved these issues.

This discussion has been closed.

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