Can you clear a job and force it to stop then start it over when getting this error?

[INFO] [4556:8] 2016-08-02 08:23:08,259 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:13,368 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:18,477 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:23,649 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:28,743 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:33,852 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:38,961 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:44,071 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:49,180 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:23:54,289 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:12] 2016-08-02 08:23:59,398 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:8] 2016-08-02 08:24:04,508 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.
[INFO] [4556:9] 2016-08-02 08:24:09,617 - [domain:-.domo.com][job:30] Preparing DataSet for Adrenaline analysis. 0% complete.

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kshah008

Hi all,

Can anybody help @milesscott out?

Thanks!

hrh514

milesscott,

I believe this to be a visual bug, and that your datasets should still be updating as expected. However, I will make sure that a member of our support team reaches out to you so that we can ensure that is what the issue is in this scenario. Please keep an eye out for a message from our support team.

kshah008

@milesscott, tagging you to check out hrh514's reply.

ecenteno

We are facing the EXACT same issue, it also started in August 2016 and NO my data sets are not being refreshed. It shows an error message on my card and data sets in my DOMO instance. I've reached out to DOMO Support several times since 8/17 and to this day, there has been no resolution.

[Deleted User]

Do you have a support ticket number or how did you contact support?

@hrh514

Can you assist on this?

Thanks!
Dani

milesscott

The thing they told me to do was to open 'Services, then stop and start the Workbecnh Service. It at least then let me go in and manually re kick-off the jobs, if that makes sense. I have used this now several times. Certainly not ideal, as yo0u would hope it could just smoothly sort itself out, but seems to do the trick when neccessary.

ecenteno

02274018

ecenteno

Here is my support ticket number: 02274018

ecenteno

Thank you! The issue has seemed to become worse on our end. Now none of my data fusions are working.