ServiceNow connector and reporting
Has anyone in the community been able to successfully connect and utilize the ServiceNow connector for the purposes of reporting Incidents and Request?
I am trying to setup a dashboard to report SNow tickets being opened and resolved on a weekly basis but I am finding thet I am able to report on Created accurately but Resolved I am not matching records with SNow report. Domo counts are off, not sure if its just looking at a subset of data because of the syst_created_on date or what. Any insights would be helpful.
Thanks,
Aman
Comments
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Hi there,
Have you followed the steps in the documentation here;
There are a few items to pat special attention to like this;
"Note: The user account for the connected ServiceNow credentials must be set to Greenwich Mean Time (GMT); otherwise problems will occur. To edit your profile's time zone, do the following:
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While logged into ServiceNow, navigate to Self Service > My Profile.
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Locate the property called Time Zone.
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Select GMT as the time zone."
Maybe this was skipped and this could by why numbers don't match up? If this does not resolve your issues I would contact support directly.
Jarvis
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