Anyone experiencing BOX Connector Issues?

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  • Bulloko
    Bulloko Domo Employee

    The Box API had an issue today, it is listed on their Status Page -> https://status.box.com/

     

    If your Connector is saying that it cannot find the file and you need to wait - this is due to Box's Search API not returning any results.

     

    You can replicate this in Box's UI.

    fileThere.JPG

     

     

    In this picture, you can see I have a file in my Box Account. But if I try to use the SEARCH box above :

    searchAPItest2.JPG

     

     

    Box can't find the file, so the Connector cannot either.

     

    Best course of action is to reach out to Box Support and ask them to re-index / sync your files so they can be found via the Search API.

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