Facebook Connector Error

user04055
user04055
in Archive

For some reason, I can't get the pre-built Facebook insights page to connect to our page. I'm an admin on the Facebook page. Whenever I go through the process, it just gives me the "error connecting" message.

 

Any ideas on what might be going on here?

Comments

  • user04055
    user04055

    I get the same error for the Instagram insights:

     

    Screenshot_54.png

  • laura_igl
    laura_igl Member

    Hi,

     

    Is anyone able to help with this request?

     

    Thanks,

  • Jarvis
    Jarvis Domo Employee

     

    The Facebook Advanced connector can pull in many of the insight metrics. There is a great Knowledge Base article about this connector in the help center: http://knowledge.domo.com?cid=facebookadvanced.
    There are some prerequisites necessary to use this connector. The first is your Facebook Username or Phone number. The second is your Facebook Password. If these are working outside of your Domo instance, you will need to make sure your Facebook account has the authorization to make API calls. To learn more about the Facebook API, you can visit their page: https://developers.facebook.com. 

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