| App Name: | High Service Clients |
SECTION 1: Publisher Information
SECTION 2: Standard DataSet Information
| App DataSet Name | Connector Name | Connector Report Name |
| N/A | | |
SECTION 3: Custom DataSet Information
| DataSet Name: | Support Tickets plus Cost Information |
What is the DataSet used for? | This DataSet contains information about tickets that were logged, processed and billed. |
| |
Field Name | Data Type | Report Name / Object Name | Source | Description of Field | Primary key? |
| Request Date | Date | Custom Report | Helpdesk | The date of the original ticket request | |
| Status | Text | Custom Report | Helpdesk | The ticket status | |
| Ticket No | Text | Custom Report | Helpdesk | The unique identifier for the ticket | Yes |
| Customer No | Text | Custom Report | Helpdesk | The unique identifier for the customer | |
| Customer Name | Text | Custom Report | Helpdesk | The customer company name | |
| State | Text | Custom Report | Helpdesk | The state the customer is based in | |
| Total Cost | Number | Custom Report | Helpdesk | The total spent on servicing this ticket | |
| Total Billed | Number | Custom Report | Helpdesk | The total billed to the customer for this ticket | |
SECTION 4: Implementation Steps
Step 1: Create a report in your helpdesk system that contains the above field information
Step 2: Connect the report into Domo
Step 3: (Optional) Prepare the data by renaming the fields
Step 4: Switch the sample cards over to the live data
