High Service Clients App Installation Guide
App Name: | High Service Clients |
SECTION 1: Publisher Information
Publisher Name: | Acceleration |
Support Email: | [email protected] |
Support Phone: | 801-805-9505 |
Support Web Address: | www.domo.com/client-services/domo-support |
SECTION 2: Standard DataSet Information
App DataSet Name | Connector Name | Connector Report Name |
N/A |
SECTION 3: Custom DataSet Information
DataSet Name: | Support Tickets plus Cost Information | ||||
What is the DataSet used for? | This DataSet contains information about tickets that were logged, processed and billed. | ||||
Field Name | Data Type | Report Name / Object Name | Source | Description of Field | Primary key? |
Request Date | Date | Custom Report | Helpdesk | The date of the original ticket request | |
Status | Text | Custom Report | Helpdesk | The ticket status | |
Ticket No | Text | Custom Report | Helpdesk | The unique identifier for the ticket | Yes |
Customer No | Text | Custom Report | Helpdesk | The unique identifier for the customer | |
Customer Name | Text | Custom Report | Helpdesk | The customer company name | |
State | Text | Custom Report | Helpdesk | The state the customer is based in | |
Total Cost | Number | Custom Report | Helpdesk | The total spent on servicing this ticket | |
Total Billed | Number | Custom Report | Helpdesk | The total billed to the customer for this ticket |
SECTION 4: Implementation Steps
Step 1: Create a report in your helpdesk system that contains the above field information
Step 2: Connect the report into Domo
Step 3: (Optional) Prepare the data by renaming the fields
Step 4: Switch the sample cards over to the live data
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