Analytics & Business Intelligence Specialist 2 | Malvern PA
Posting on behalf of a client:
The Analytics & Business Intelligence Specialist is an excellent opportunity for an entry-level analytics professional to join a highly visible & impactful team in a global organization.
You will be the primary contact to onboard & train new analytics users & work in close collaboration with analytics colleagues, digital colleagues, stakeholders & senior management from many functions across the company, to help identify business needs & propose creative & scalable solutions to transform our data into action, visualize the customer journey & create competitive advantages.
Reports into the Global Director of Digital Business Insights. Position is based out of Malvern PA.
Responsibilities
- Manage users & onboarding for our global digital intelligence operations
- Provide first-level contact & support for global analytics platforms, including Domo & Adobe Analytics
- Contribute to development of user trainings & user engagement strategies
- Evangelize our analytics services & insights internally, to help grow our user base
- Help translate business needs into technical requirements, create user stories with acceptance criteria & design actionable dashboards
- Design dashboards that deepen our stakeholders’ & leadership’s understanding of our customers & deliver actionable insights to deliver business results
- Help assure the quality & integrity of datasources across channels
- Develop/refine SQL queries; help design databases, stored procedures, reports/dashboards & dataset interfaces/API
Required Knowledge/Skills, Education, & Experience
- BA/BS in Information Systems, Computer Science, Statistics, Business, or any related field
- Experience in business intelligence and/or analytics is preferred over any degree specialty
- Proficient in data collection, aggregation, manipulation and transformation, relational modeling, de-duplication, data normalization, etc
- Minimum of two (2) years of Microsoft Excel and/or SQL writing experience (or equivalent college coursework)
- Able to translate complex topics into simple terms & data into insights; excellent written, verbal & visual communication skills
- Proven track record of customer service orientation
- Enjoy solving puzzles, self-motivated to learn new technologies & evolving best practices
- Enjoy contributing to a collaborative & productive team dynamic
- Willing to travel domestically & internationally (10% or less)
Preferred Knowledge/Skills, Education, & Experience
- Experience with Domo and/or other BI platform/s highly preferred
- Experience managing marketing communications data (Adobe Analytics, Eloqua, DoubleClick, LinkedIn and/or other enterprise-level platform/s) highly preferred
- Experience training & managing new users highly preferred
- Experience making data-driven recommendations to deliver strategic or operational improvements highly preferred
- Experience working in a large & matrixed organization preferred
- Experience working in a regulated industry (eg healthcare, finance) preferred
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